1. Acceptance of Terms:
By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. Company Information:
This website is operated by portcare usa, located at Israel. Contact us at port.care.usa@gmail.com.
3. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. Additionally, we recognize and comply with applicable US federal and state laws, particularly concerning consumer protection and e-commerce. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Hadera, Israel, while acknowledging US consumer rights.
4. Changes to Terms:
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.
5. Products and Orders:
* Product Descriptions: We make every effort to provide accurate descriptions and images of our cosmetic products. As seen on our dedicated US landing page (port-care.com/usa-lp), we emphasize the quality and natural ingredients of our products. However, we do not warrant that all descriptions are error-free.
* Pricing and Payment: Prices are listed in USD and are subject to change. Payment is processed securely through [Accepted Payment Methods]. You are responsible for any applicable taxes and customs duties.
* Order Confirmation: An order confirmation email confirms receipt of your order, not acceptance.
* Shipping and Delivery: We ship from Israel to the US. Delivery times vary. We are not responsible for customs or carrier delays.
* Returns and Refunds: (See detailed Returns and Refunds section below.)
* Customs and Import: You are responsible for ensuring product compliance with US customs and import regulations.
6. User Accounts:
Account creation may be required. You are responsible for account confidentiality. We may terminate accounts for violations.
7. Intellectual Property:
All website content is our property and protected by copyright and trademark laws.
8. Limitation of Liability:
We are not liable for direct, indirect, or incidental damages. You agree to indemnify us from claims.
Privacy Policy (מדיניות פרטיות)
1. Information Collection:
* We collect personal information (name, address, email, payment details) and non-personal information (IP address, browser type).
* Information is collected through website forms, cookies, and tracking technologies.
2. Use of Information:
* We use information to process orders, provide customer support, send marketing, and improve our website.
* We may share information with third-party service providers.
* We retain data as necessary or as legally required.
3. Information Sharing:
* We share information with service providers for shipping, payment, and marketing.
* We may disclose information as legally required.
* Data is transferred from the US to Israel. We take appropriate security measures to protect this data.
4. Data Security:
* We implement security measures to protect your data.
* We are committed to GDPR and CCPA compliance, providing user rights.
* We use cookies, and provide information on how to control their usage.
5. User Rights:
* You have the right to access, correct, and delete your personal information.
* You can opt out of marketing communications.
6. Contact Information:
For privacy inquiries, contact us at port.care.usa@gmail.com.
Returns and Refunds Policy
We strive to ensure your complete satisfaction with your purchase. Please review our Returns and Refunds policy carefully.
1. Cancellation Period:
* For online purchases, in accordance with Israeli Consumer Protection Law, customers may cancel their order within 14 days of receiving the product.
* To be eligible for a return, the product must be unused and in its original, unopened packaging.
* Due to the nature of cosmetic products, for hygienic reasons, opened or used cosmetic products cannot be returned. This is in accordance with exceptions allowed by the consumer protection law.
2. Cancellation Fees:
* For cancellations not due to product defects or misrepresentation, a cancellation fee of the lesser of 5% of the transaction amount or 100 NIS will be applied. This fee covers processing and restocking costs.
3. Defective or Incorrect Products:
* If you receive a defective or incorrect product, please contact our customer service department within 7 days of receipt.
* We will provide a refund or replacement .
4. US Specifics:
* Please be aware that additional consumer protection laws may apply in certain US states. Where applicable, we will adhere to those state laws. However, due to the international nature of the sale, Israeli law will be the primary law governing returns.
* Customers are responsible for all return shipping costs, except in cases of defective or incorrect products.
5. Exclusions:
* Certain products, such as those used for hygiene purposes, or products that have been opened or used, are not eligible for returns.
6. Process:
* To initiate a return, customers must contact our customer service department via port.care.usa@gmail.com
* Returns sent without prior authorization will not be accepted.
* Customers must provide proof of purchase.
* Returns must be sent to the address provided by our customer service team.
7. Refunds:
* Refunds will be processed to the original payment method after we receive and inspect the returned product.
* Please allow 30 business days for the refund to be processed.
8. Contact Information:
* For any questions or concerns regarding our Returns and Refunds policy, please contact our customer service department at port.care.usa@gmail.com.
Important Notes:
* This policy is subject to change without notice. Please review it periodically.
* This policy is governed primarily by Israeli law, while acknowledging applicable US state laws.
* Please retain your proof of purchase.
Disclaimer: This policy is intended for informational purposes only and should be reviewed by legal counsel in both Israel and relevant US states to ensure full compliance with all applicable laws.